Shipping & Returns
Shipping Information
We aim to deliver your order as quickly and smoothly as possible.
Processing Time
All orders are processed within 1–3 business days. You will receive a confirmation email once your order has been dispatched.
Delivery Time
- United Kingdom: 2-3 business days
- International: 5–15 business days
Please note that delivery times may vary slightly during busy periods or due to external factors outside of our control.
Shipping Costs
- Free UK shipping on all orders
- International shipping costs are calculated at checkout
Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can follow your delivery every step of the way.
Returns & Exchanges
We want you to love your purchase. If you’re not completely satisfied, we’re here to help.
Returns
You may return your item within 14 days of receiving your order.
To be eligible for a return:
- Items must be unused and in original packaging
- Items must be in the same condition as received
Non-Returnable Items
- Personalised or custom-made items
- Earrings (for hygiene reasons)
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method within 5–7 business days
Shipping costs are non-refundable.
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, please contact us with your order details.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the item
We will resolve the issue as quickly as possible.
How to Start a Return
To initiate a return or exchange, please contact us at:
Email: [email protected]
Our team will guide you through the next steps.